Frequently Asked Questions
SurfBox kiosks are widely installed in public libraries, local council offices, universities, schools, shopping centres, and airports. They’re ideal anywhere users need quick, self-service access to print, copy, or scan documents securely.
The kiosk measures 1300 mm (H) × 400 mm (W) × 300 mm (D).
The printer measures 500 mm (W) × 500 mm (D), with an overall height of 1100 mm when installed on its table.
SurfBox offers two models:
Supply & Support: You purchase or lease the kiosk and receive ongoing software and technical support.
Revenue Share / Turn-Key: SurfBox provides the entire service with zero capital cost. You simply share in the revenue generated.
Yes. Our kiosks integrate with most major MFP brands including HP, Brother, Ricoh, Toshiba, and Xerox. SurfBox software can often be adapted to your existing setup.
You’ll have access to a dedicated support portal, telephone assistance, and remote diagnostics. Our team monitors kiosks in real time to ensure uptime and quick issue resolution.
SurfBox uses encrypted connections and automatic document deletion after each job. Payment systems are PCI-compliant, ensuring the highest data protection standards. See our Data Protection Statement for Full Details. Data Protection Statement.
SurfBox provides full installation, remote monitoring, and on-site servicing. Our team proactively checks system health, replaces consumables, and resolves issues before downtime occurs.
Kiosk supports coins, credit/debit cards, and contactless mobile payments (Google Pay / Apple Pay). Payment configurations can be customised for each site.
No. Anyone can walk up and use the kiosk instantly. Users simply email their files or use the ePRINTit SaaS app or print from USB, pay on the kiosk, and collect their documents — no registration required.
Yes. All SurfBox kiosk models are designed with accessibility in mind, meeting recommended height and reach guidelines for wheelchair users.
